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Centinel Public Partnerships’ Military Housing Portfolio Posts Significant Gains in Resident Satisfaction 

Cadence Communities at Rock Island Arsenal earned a 94.6 “Outstanding” overall satisfaction score, ranking No. 1 in Army Resident Satisfaction 

NASHVILLE, Tenn. (Sept. 9, 2026) – Centinel Public Partnerships (Centinel), one of the nation’s leaders in military housing, lodging and community development, saw its strongest housing satisfaction gains in three years in the U.S. Army and U.S. Air Force’s 2026 Tenant Satisfaction Survey, with a large majority of Army, Air Force and Space Force properties improving their overall satisfaction scores. 

The Tenant Satisfaction Survey is an annual survey that gathers feedback from service members and their families about their privatized housing experiences, helping the military and privatized housing providers identify needs and improve services and community amenities. 

“Resident feedback is one of the most important tools we have to understand what is working, where we need to improve and how we can better serve military families,” said Bradly Sax, vice president, Customer Strategy and Experience. “These results reflect the hard work of our teams across the portfolio and reinforce that improving resident experience is an ongoing commitment.” 

Administered independently by CEL & Associates, Inc., the anonymous survey gathered feedback from more than 9,300 residents across Centinel’s Army, Air Force and Space Force military housing portfolio to guide future community improvements. 

Following the previous survey cycle, Centinel focused employee training on the factors most closely tied to resident satisfaction, including responsiveness, management, leasing and maintenance. Technology enhancements expanded self-service options and simplified key resident interactions by shifting maintenance requests and leasing activities toward digital channels, making engagement faster and more convenient for residents. 

Survey Highlights Include: 

  • Centinel’s Army housing portfolio achieved significant year-over-year improvements across all three key satisfaction measures and the highest resident averages in three years. Overall Satisfaction increased by more than 3 points, Property Satisfaction increased by 3.5 points, and Service Satisfaction increased by 2.8 points. 
  • Centinel Army properties improved their overall satisfaction scores year over year, with gains in desire to remain in military housing and willingness to recommend their community to others. 
  • Centinel’s Air Force and Space Force properties improved their overall satisfaction scores year over year, with gains across all key satisfaction measures. 
  • Nearly 44% of surveyed Army properties and 42% of Air Force and Space Force communities earned A List or Platinum A List recognition for customer service excellence. 

“We know that housing is critical for service members to remain focused on their mission,” said Phillip Carpenter, president of Centinel. “At the heart of our work is our primary goal: creating communities where military families can live, work and thrive.” 

Centinel continues to build on this progress through investments across its military housing portfolio—including a recently approved multimillion-dollar out-year development plan at Soaring Heights Communities at Davis-Monthan Air Force Base and Holloman Air Force Base and over $1.1 billion across its Army portfolio—reflecting an ongoing commitment to modernizing communities and delivering the quality, convenience and amenities military families need for success. 

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About Centinel Public Partnerships 

Headquartered in Nashville, Tenn., Centinel Public Partnerships is dedicated to enhancing the lives of U.S. military members and their families through its high-quality housing and lodging communities. Centinel’s leadership team brings nearly 25 years of experience to one of the largest military housing and lodging privatization portfolios in the United States, serving nearly 3.8 million military personnel, families and guests annually. Through its established partnerships with WinnResidential Military Housing Services and IHG® Hotels & Resorts, hotel operator and manager of IHG® Army Hotels, Centinel provides exceptional communities and lodging experiences for service members and their families. For more information, visit CentinelUS.com.

Chief Commercial Officer Kevin Davis is responsible for Centinel’s commercial services, including transactions, operations and government relations. He also oversees risk and compliance, along with leadership of Environment, Health and Safety, and Marketing and Public Affairs. Kevin spent 18 years with Lendlease in senior business development, commercial and legal roles, following earlier experience in private law practice and service in the U.S. Air Force.

With nearly two decades of experience in marketing and communications, Meryl Exley leads Centinel’s brand, communications and public affairs strategy as Executive Vice President, Marketing and Public Affairs. She oversees corporate communications, client and customer engagement, public relations, media, and crisis management, strengthening the company’s reputation and community connections. Before Centinel, Meryl held senior marketing leadership roles at Lendlease, where she advanced growth and visibility for its military housing and lodging platform.

Matthew Garrett is Executive Vice President responsible for Centinel’s Air Force Housing and Privatization of Army Lodging (PAL) portfolios. He directs operations and strategic initiatives across both programs. Before joining Centinel, Matt held senior leadership roles at Lendlease, where he expanded its student housing platform and managed a military housing portfolio of more than 40,000 homes. He also led federal lobbying and outreach efforts, engaging with congressional and Department of Defense stakeholders. Earlier in his career, Matt served as a U.S. Army officer, earning a Bronze Star for Valor during Operation Iraqi Freedom.

Leading Centinel’s legal, compliance and governance functions, Heather Niemeyer provides strategic counsel to support growth and manage risk across the portfolio. She brings more than 15 years of experience advising global organizations, including senior legal roles at Lendlease and earlier practice with two international law firms.

As Centinel’s Chief Financial Officer, Jeremy Martin is responsible for financial strategy, operations and reporting, guiding the company’s long-term growth and performance. He has more than 20 years of experience in corporate and real estate finance, with expertise in financial planning, compliance and risk management. Jeremy served as CFO for Lendlease (US) Public Partnerships Holdings LLC prior to the company’s acquisition by Centinel, where he directed financial operations for Lendlease Communities.

Gretchen Turpen serves as Executive Vice President, Asset Management, where she directs operations and asset, property and development management for Centinel’s Army housing portfolio of more than 25,000 homes. In this role, she leads corporate strategy, financial performance, and client and customer relationships. Previously, Gretchen was Head of Lodging, where she delivered the Privatization of Army Lodging (PAL) program including the renovation of over 12,000 hotel rooms across 40 military installations nationwide.

In his role as President, Phillip Carpenter guides operations for Centinel’s Military Housing Privatization Initiative (MHPI) and Privatization of Army Lodging (PAL) portfolios. He is responsible for property management, asset management, development, construction, and environmental health and safety. With more than 40 years of experience supporting the Department of Defense, Phillip has held senior leadership positions with Lendlease and J&J Worldwide Services, bringing expertise in real estate, development and facilities management. 

Justin Kern, Chief Executive Officer of Centinel, sets the company’s strategic direction with a focus on long-term sustainment and outcomes for customers, partners and employees. He has more than 20 years of leadership in real estate finance, construction and operations. Prior to Centinel, Justin served as President and CEO of Lendlease (US) Public Partnerships Holdings LLC, where he oversaw asset management, property management and development for military housing and lodging communities.