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Centinel Public Partnerships communities earn national SatisFacts awards for resident satisfaction 

Centinel recognized for resident satisfaction at 72 neighborhoods nationwide 

NASHVILLE, Tenn. (March 5, 2026) – Centinel Public Partnerships is proud to announce WinnResidential Military Housing Services (WinnResidential), Centinel’s property management and maintenance partner for its privatized military housing communities, has been honored with the National SatisFacts Resident Satisfaction Company award for 2025. This award marks a significant recognition for providing exceptional service and creating communities that meet the needs of residents.  

As part of this award, 72 of 78 Centinel neighborhoods—92% of WinnResidential’s portfolio—were also recognized as SatisFacts Insite Survey Score winners for 2025.  

This award recognized neighborhoods within all 10 Centinel communities nationally: 

  • Cadence Communities, spanning seven U.S. Army installations 
  • Campbell Crossing, serving Fort Campbell in Kentucky 
  • Cavalry Family Housing, serving Fort Hood in Texas 
  • Fort Drum Mountain Community Homes in New York 
  • Hickam Communities, serving Joint Base Pearl Harbor–Hickam in Hawaii 
  • Island Palm Communities, serving multiple installations in Hawaii 
  • Knox Hills, serving Fort Knox in Kentucky 
  • North Haven Communities, serving Fort Wainwright and Fort Greeley in Alaska 
  • Soaring Heights Communities, serving Davis-Monthan Air Force Base in Arizona and Holloman Air Force Base in New Mexico 
  • Tierra Vista Communities, serving Air and Space Force installations in California and Colorado 

“We are incredibly proud of the work our team has done to create communities where residents feel valued and supported,” said Phillip Carpenter, president of Centinel Public Partnerships. “Our partnership with WinnResidential Military Housing Services is built on delivering outstanding service through shared standards, accountability and a commitment to listening to resident feedback. With 72 of our neighborhoods recognized this year, we’re proud of the teams delivering day in and day out, and we’ll keep working together to raise the bar for our military families across the Centinel portfolio.”  

SatisFacts, a leading provider of customer experience surveys that measure resident satisfaction in multifamily housing across the nation, utilizes resident-submitted responses to determine overall resident satisfaction. To be recognized as a National Company award-winner, organizations must maintain a resident satisfaction score of 4.25/5.00 or higher.  

Communities selected must demonstrate high satisfaction across key aspects of the living experience and various points of service, including leasing experience, move-in experience, service requests and resident experience.  

“2025 was a busy year in our business, and this achievement is truly a testament to the hard work, commitment and resiliency demonstrated every day by our team members across our full portfolio,” said Doug Jones, chief operating officer of WinnResidential Military Housing Services. “This level of recognition from our valued residents reflects the unwavering dedication of our team members to diligently serve those who protect and defend our country. We fully appreciate the honest feedback these surveys offer, as it is valuable in helping our communities continue to improve upon the services and customer experiences that we provide.” 

About Centinel Public Partnerships  
Headquartered in Nashville, Tenn., Centinel Public Partnerships is dedicated to enhancing the lives of U.S. military members and their families through its high-quality housing and lodging communities. With a portfolio of 10 housing communities and over 70 hotels across 26 states and Puerto Rico, Centinel’s leadership team brings 25 years of experience to one of the largest military housing privatization portfolios in the United States. Through its established partnerships with WinnResidential Military Housing Services and IHG® Hotels & Resorts, hotel operator and manager of IHG Army Hotels, Centinel provides exceptional communities and lodging experiences for service members and their families.   

About WinnCompanies 

WinnCompanies is an award-winning owner, developer and manager of high-impact, quality apartment homes. Winn is known as a leading manager of multifamily apartment communities, operating the nation’s largest portfolio of affordable housing with a groundbreaking resident services platform. Its community development work focuses on creating and revitalizing mixed-income properties through environmentally sustainable new construction and pioneering adaptive reuse techniques. The company has also been a top manager of privatized housing for members of the U.S. armed forces and their families since 2001. 

Chief Commercial Officer Kevin Davis is responsible for Centinel’s commercial services, including transactions, operations and government relations. He also oversees risk and compliance, along with leadership of Environment, Health and Safety, and Marketing and Public Affairs. Kevin spent 18 years with Lendlease in senior business development, commercial and legal roles, following earlier experience in private law practice and service in the U.S. Air Force.

With nearly two decades of experience in marketing and communications, Meryl Exley leads Centinel’s brand, communications and public affairs strategy as Executive Vice President, Marketing and Public Affairs. She oversees corporate communications, client and customer engagement, public relations, media, and crisis management, strengthening the company’s reputation and community connections. Before Centinel, Meryl held senior marketing leadership roles at Lendlease, where she advanced growth and visibility for its military housing and lodging platform.

Matthew Garrett is Executive Vice President responsible for Centinel’s Air Force Housing and Privatization of Army Lodging (PAL) portfolios. He directs operations and strategic initiatives across both programs. Before joining Centinel, Matt held senior leadership roles at Lendlease, where he expanded its student housing platform and managed a military housing portfolio of more than 40,000 homes. He also led federal lobbying and outreach efforts, engaging with congressional and Department of Defense stakeholders. Earlier in his career, Matt served as a U.S. Army officer, earning a Bronze Star for Valor during Operation Iraqi Freedom.

Leading Centinel’s legal, compliance and governance functions, Heather Niemeyer provides strategic counsel to support growth and manage risk across the portfolio. She brings more than 15 years of experience advising global organizations, including senior legal roles at Lendlease and earlier practice with two international law firms.

As Centinel’s Chief Financial Officer, Jeremy Martin is responsible for financial strategy, operations and reporting, guiding the company’s long-term growth and performance. He has more than 20 years of experience in corporate and real estate finance, with expertise in financial planning, compliance and risk management. Jeremy served as CFO for Lendlease (US) Public Partnerships Holdings LLC prior to the company’s acquisition by Centinel, where he directed financial operations for Lendlease Communities.

Gretchen Turpen serves as Executive Vice President, Asset Management, where she directs operations and asset, property and development management for Centinel’s Army housing portfolio of more than 25,000 homes. In this role, she leads corporate strategy, financial performance, and client and customer relationships. Previously, Gretchen was Head of Lodging, where she delivered the Privatization of Army Lodging (PAL) program including the renovation of over 12,000 hotel rooms across 40 military installations nationwide.

In his role as President, Phillip Carpenter guides operations for Centinel’s Military Housing Privatization Initiative (MHPI) and Privatization of Army Lodging (PAL) portfolios. He is responsible for property management, asset management, development, construction, and environmental health and safety. With more than 40 years of experience supporting the Department of Defense, Phillip has held senior leadership positions with Lendlease and J&J Worldwide Services, bringing expertise in real estate, development and facilities management. 

Justin Kern, Chief Executive Officer of Centinel, sets the company’s strategic direction with a focus on long-term sustainment and outcomes for customers, partners and employees. He has more than 20 years of leadership in real estate finance, construction and operations. Prior to Centinel, Justin served as President and CEO of Lendlease (US) Public Partnerships Holdings LLC, where he oversaw asset management, property management and development for military housing and lodging communities.