The Customer Experience Manager is immersed in day-to-day operations to understand and identify opportunities for improved customer experiences. The role creates data-driven initiatives with clearly defined outcomes, guides on-site leadership in their customer centricity and facilitates the Resident Advisory Boards. Additionally, the role assists our operations teams in the implementation of customer-focused operational excellence (OpEx). The role requires a blend of independent and collaborative efforts across our CX team, the on-site and corporate cross-functional teams, our operating partner (Winn), and our residents.   

The Project Director oversees all operations (including property and maintenance management, capital improvements and long-term asset management) for approximately 4,000 homes across Fort Drum Mountain Community Homes. The role leads a team and works with military leaders to provide homes and services for military families and plans for future housing needs at the in-scope installations. 

The Senior Environmental Health & Safety Manager delivers the Centinel vision to create thriving communities by operating incident- and injury-free workplaces. Compliance with Centinel Essential Controls (CECs) as well as all national and local legislation and codes is paramount, as this role seeks to influence project staff and supply chain to deliver best practices in meeting all standards. The role spends roughly 80% of time on the construction and development site with the remainder in an office environment.