The Customer Experience Manager is immersed in day-to-day operations to understand and identify opportunities for improved customer experiences. The role creates data-driven initiatives with clearly defined outcomes, guides on-site leadership in their customer centricity and facilitates the Resident Advisory Boards. Additionally, the role assists our operations teams in the implementation of customer-focused operational excellence (OpEx). The role requires a blend of independent and collaborative efforts across our CX team, the on-site and corporate cross-functional teams, our operating partner (Winn), and our residents.
